Privacy Policy
This page explains what information TwoKhukuris collects when you shop with us, how we use it, and the choices you have.
Information We Collect
We collect information you give us directly, such as when you create an account, place an order, or contact our support team, along with details generated automatically as you browse and shop.
Account & Order Details
Name, email, delivery address, phone number, and order history.
Payment Information
Handled by our secure payment processors; we do not store full card numbers.
Device & Usage Data
IP address, browser type, and pages viewed, collected automatically.
Communication History
Messages you send to our support or customer service team.
How We Use It
We use your information to run TwoKhukuris smoothly and to keep improving your shopping experience.
- Processing and delivering your orders
- Providing customer support and responding to enquiries
- Sending order confirmations and delivery updates
- Improving our website, products, and services
- Sending offers or newsletters, only if you have opted in
- Detecting and preventing fraud or misuse of our site
Cookies
We use cookies and similar technologies to keep your basket working, remember your preferences, and understand how our site is used so we can improve it.
You can control or disable cookies through your browser settings at any time, though some parts of the site may not work as intended without them.
Keeping Data Safe
We use appropriate technical and organisational measures, including encryption and access controls, to protect your information from unauthorised access, loss, or misuse.
While we work hard to protect your data, no online service can guarantee absolute security. We encourage you to use a strong password and keep your account details private.
Data Retention
We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Order and account records are typically retained while your account remains active and for a reasonable period afterwards.
Your Rights
You have the right to access, correct, or delete your personal data, and to object to or restrict certain ways we use it. You can also ask us for a copy of your data in a portable format, and withdraw consent for marketing at any time.
To exercise any of these rights, simply get in touch using the details below and we'll be happy to help.
Children's Privacy
TwoKhukuris is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with their information, please contact us so we can remove it.
Policy Updates
We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date, so we encourage you to check back periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, we're here to help.
Get in touch with our team
We aim to respond to all privacy enquiries within a few working days.