Overview

Refund & Returns Policy

We want you to be happy with your purchase. If for any reason you are not fully satisfied, you may request a return or exchange within 30 days of your purchase.

Unfortunately, if more than 30 days have passed since your order was delivered, we are unable to offer a full refund or exchange.

Return Eligibility

To qualify for a return, your item must:

  • Be unused and in the same condition you received it;
  • Be returned in its original packaging;
  • Include proof of purchase or receipt.

Please do not send your purchase directly back to the manufacturer.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods such as food, dairy products, flowers, newspapers, or magazines;
  • Intimate or sanitary products;
  • Hazardous materials or flammable liquids/gases;
  • Gift cards;
  • Downloadable software products;
  • Selected health and personal care items.

Partial Refunds

In some cases, only partial refunds may be granted, including for:

  • Books showing obvious signs of use;
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records;
  • Items returned damaged, incomplete, or not in their original condition for reasons not caused by us;
  • Items returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you by email to confirm receipt of the return. We will also let you know whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original payment method within a few working days, depending on your bank or card provider.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

  1. Check your bank account again;
  2. Contact your credit card provider, as refunds can take time to appear;
  3. Contact your bank, as processing times may vary.

If you have completed all of the above and still have not received your refund, please contact us at support@twokhukuris.co.uk.

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale or discounted items cannot be refunded.